Let’s be honest: people don’t talk to each other as much anymore. They’re sending gifs instead of words, DMing, pinging, and ghosting on bad days. It’s not as easy as it sounds to be on the same page in business. That’s why good communication is what keeps teams and client relationships strong. What if that glue dries up? Everything breaks apart, and believe me, no one wants to put it back together. Discover on Serge Robichaud

First of all, clarity is really important. Jargon and buzzwords don’t bring people together; they push them apart. Think about how you would explain your job to someone at a dinner party. Making complicated thoughts obvious enough for even your grandma to agree with is real magic. People like it when you put in the effort to be clear. Instead of blank stares, they’re more inclined to ask honest inquiries and give constructive comments.

What is the elephant in the room? Paying attention. A lot of people don’t realize that they treat conversations as a waiting room awaiting their own voice. Turn the table over. Use both ears to listen. Bring questions with you. Make sure you understand the other person’s point of view. If someone says their website is a mess, say it back to them. “So you’re saying that the homepage takes longer to load than molasses in January?” Just stating that indicates that you care about what they are saying.

What you say or type isn’t the only thing that matters in communication. Your tone of voice, how quickly you answer, and even how sleepy your Monday-morning email sounds all shape how people see you. Even if it takes a few hours to get there, a deliberate answer is always better than a hasty one. Keep in mind that speed is exciting but dulls nuance.

Client service that is dedicated is all about the little things. Think about what it would be like to be on the other side. Do you want to work with someone who just follows a list? Or someone who sees when you’re anxious, makes a hard procedure easier, and checks in just to see how you’re doing? Customers are more likely to be loyal when they feel recognized and valued. Paying attention to their needs, both big and small, builds trust.

Empathy is money. It turns normal transactions into partnerships that last. Let’s say your client is having a terrible week. A pleasant gesture, like a reassuring call, a brief tip, or even a joke, might change the story. People remember how you make them feel when things are hard much more than anything you put on a slide show.

You can learn something from every discussion. Don’t hide faults. Talk to them about the problem right away, provide actual answers, and keep talking. Taking shortcuts here might ruin a whole endeavor and a future relationship.

Don’t forget to laugh. Work talks don’t have to be stiff and formal. A little fun may ease stress and bring people together. If nothing else works, use cat memes. It’s the language that everyone speaks.

So, in a business world that frequently feels like riding a roller coaster while juggling blazing torches, good service and communication really stand out. What were the results? More satisfied employees, loyal customers, smoother workflows, and fewer misunderstandings.