Human Resource Management Association
Labor and Employment Law Conference
Oregon Human Resources Academy
March LCHRMA Event
You lay in bed, worrying about the thousand details holding the company you own or manage together and Customer Service may not be the topic foremost on your mind. John’s seminar, titled “How May I Help You? Putting Service Back in Customer Service” will give your priority list a well-deserved boost in the right direction! John will take us all through some of the finer points of customer service, such as, what are your customers looking for? What are successful business doing that you should be doing? Learn strategies for building your customer service plan/program. You will leave this seminar with great tips, techniques and ideas for getting repeat customers that will also be you best form of free advertising!
John Anglim is the Founder of True North Learning and Development LLC. John has been a Learning and HR Professional for more than 20 years and works with many North Coast businesses to create and deliver game changing learning and team development strategies and programs. John also works with many large domestic and international clients outside of our region and brings that experience and knowledge back to the businesses in our community. Having spent much of his career in retail and manufacturing businesses, John has a very strong understanding of what customers want (both internal and external customers) and finds creative ways to share that information with his learners.
Come and join us at our new location, Astoria’s own Buoy Beer Company, for a great lunch and what is sure to be an engaging and illuminating lecture from one of our more popular lecturers!
The meeting will be held on Wednesday, March 4th, 2015 at the Buoy Beer Company, #1 8th Street, Astoria, from 11:30am to 1:00pm. You need not be a member to attend. Register online at www.lchrma.org by March 1st. The cost, including lunch prepared by Buoy Beer, is $15 for LCHRMA members, $12.50 for students and $20 for non-members. Register online here!
WA Labor and Employment Law Update
OR Labor and Employment Law Update